Support – FAQ
Here you can find support to the frequently asked questions about my software, if you can’t find what you need, you can
General Questions
Are you interested in Link/Banner exchange?
No, I’m not interested in link or banner exchange. Please don’t write to ask, I will not answer and I will delete the email, don’t make me waste my time.
Can I put your software on a CD/DVD and share it with a Magazine?
Yes, you can share any Hekasoft software with your magazine readers on a CD or DVD, just please let me know about it so i can advertise it on my social page.
You can share any version of my software (portable or installer) but you can’t repackage them. You can’t modify in any way the installer, the zip or any part of my software.
I have a website, can I share your software on my pages?
Yes, You can freely share my software on your website, if you do a review, please let me know so I can share your website on my social pages.
I have downloaded one of your software from another website, now I’m experiencing problems, what should I do?
You should download my software from my website, or from trusted websites.
Some websites have modified the installer or repacked as portable version, these versions violate my licence.
If you have downloaded and installed one of my software from another website, please remove it and do a system scan against virus and malware. Then download it from here and install it again.
Your software will always be free?
I think that some kind of software should be always freeware, so a software that is actually freeware will always be free.
I have a feature suggestion, Can you add it?
Please, contact me and explain your feature idea, I will add it in my to-do list.
I cannot guarantee that your suggestion will be accepted, but I will consider it.
Hekasoft Backup & Restore
Can you add a browser to your supported list?
Yes, please contact me and tell me the browser’s name that you wish that Backup & Restore will support.
I will not add abandoned software that are not updated from more than 1 year.
What is included in the backup?
Actually Hekasoft Backup & Restore can do a full backup of your profile, that means that you will have a perfect clone of what you actually have.
For a browser this include: bookmarks, extensions, themes, passwords, cache, custom settings, etc.
This is not possible with 2 softwares:
Internet Explorer: in this case you will have just the Favorites
Google Chrome (and all Chrome based browsers): This browser validate passwords and extensions using your account and PC, this means that if you copy your profile to another PC you will lose your saved passwords and extensions, you need to export all passwords and reimport them after the restore. For the extensions you have to install them again after the restore. You just need to re-iinstall the extensions, all their settings will be as they was before.
This is not an Hekasoft Backup & Restore issue but a Chrome’s feature.
Hekasoft System Cleaner
When I clean my PC some files cannot be removed, what should I do?
When you clean your PC please close all the listed softwares to avoid that some files may be in use.
If you still can not remove those files, please try to run Hekasoft System Cleaner with Administration Rights (right-click on Hekasoft System Cleaner icon and click on “Run As Administrator”).
NOTE: Actually some files can be found but not removed (some iconcache and thumbcache files)
This software is a beta, it can damage my Computer?
No, Hekasoft System Cleaner is safe, it can’t damage your system or delete useful files.
It is a beta because some features are still in development and some files cannot be removed when you clean your PC.